Need help with the Connect app? You’re in the right place!
Our team works hard to ensure the Connect platform remains healthy and free from misuse. Below are some activities that could be flagged:
Please read our End User License Agreement (EULA) and make sure you’re in compliance at all times. The sorts of behaviours that most commonly lead to suspensions are covered in the Rules of Use clause:
Don’t conceal your identity when you create an account, because that’s typically associated with spammer behaviour. When a user creates an account under a name like John Doe, from Anywhere, USA, the system assumes you have something to hide. Impersonating someone else is also not allowed. That’s not only dishonest and misleading, but also devalues the app for everyone – a directory is not useful if it contains a bunch of fake player data.
Users can manually report bad behaviour. An admin reviews the report, and manually checks into the validity of the claims. If your behaviour is found to be in breach of our terms, we’ll suspend your account.
If you feel your account has been suspended in error you can contact us here. Accounts can be un-suspended at the discretion of our admin team. If there’s been a misunderstanding, or it’s a one-off bit of of bad behaviour, and you promise to pull your horns in, we’ll give you a chance. Repeat offenders will not be tolerated.